Community Remote Access

AccessingAlberta Netcarefrom a site in the community is considered remote access. Remote access to Alberta Netcareis achieved through a web browser such as Internet Explorer (IE) or Firefox. You must first download a Citrix platform to enable this remote access and then use additional security to confirm your identity (authenticate) using a PIN and token code.

For more information on how to install a Citrix receiver on your PC or Mac computer, please refer to the applicable Quick Reference:

Remote Access Tokens

 

Remote access tokens are used to securely access the Alberta NetcareElectronic Health Record (EHR)remotely from a community site. Tokens are a self-contained method for effective user identification. There are 2 options for tokens; hard token (FOB)and soft token.

Hard Token (FOB): The hard token is a convenient, self-contained device that uses time, an algorithm and a unique identifier for secure authentication to log in to the Alberta Netcare EHR.
For access to Alberta Netcare Portal, log in to Citrix using your SecurID username and passcode. The passcode is a combination of a user-selected PIN and the six-digit code that is generated by the hard token.

Soft Token: The soft token is a software application available on a mobile devices such as smartphones, tablets, and PCs. It will generate a code at regular intervals that can be used along with your access credentials to log in securely to the Alberta Netcare EHR.
For access to Alberta Netcare Portal, log in to Citrix using your SecurID username and passcode. The token passcode is a 8-digit number generated by the SecurID app on your mobile device.

Before requesting a soft token, refer to the Soft Token Prerequisites Quick Reference document to confirm you meet all of the requirements.

Need help activating your soft token? Refer to one of the following Quick Reference documents for step by step instructions to activate the soft token on your mobile device: