Contact for Albertans

Alberta Netcare General Inquiries

Phone: 780-427-5073

Netcare General Inquiries does not provide access to records in Alberta Netcare. Please refer to Request a Copy of Your EHR for information on how to request access to records in Alberta Netcare.

MyHealth Records

Need help or have questions about using MyHealth Records?
Call the support line at 1-844-401-4016.

Alberta Health Care Insurance Plan (AHCIP)

Incorrect Patient Demographic Information:

To learn how to update your name, register for coverage of insured hospital and physician services in Alberta and Canada, or for forms or other updates, please see the contact information below.

AHCIP inquires or updates: Have your personal health number ready when you call.

Office hours: 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays)
Phone: 780-427-1432
Toll free: 310-0000 before the phone number (in Alberta)
TTY: 780-427-9999
Toll free TTY: 1-800-232-7215
Fax: 780-422-0102
Email: (for general information or non-personal questions only)

Mail completed forms and supporting documents

Alberta Health
Attention: Alberta Health Care Insurance Plan
PO Box 1360, Station Main
Edmonton, Alberta T5J 2N3

Audit Logs

To request an Audit Log to find out who has viewed your Alberta Netcare EHR, contact the Alberta Health FOIPP office.
Click here for details.

Request a Copy of Your EHR

There are several options for those that wish to obtain a copy of their Alberta Netcare record.
Find out how