Contacts

Do you have a question about the EHR? Are you a health care provider interested in registering?

Please view the list below and select the appropriate contact. We will be happy to hear from you.

For Health Professionals

If you work for Alberta Health Services view the list of service desk contact information to find the service desk for your zone. For all other users:
  • Alberta Netcare Provincial Service Desk

    Local: 780-412-6778
    Toll Free: 1-877-931-1638
    Hours: 24/7

  • RSA Remote Token Support

    Toll Free: 1-844-542-7876
    Hours: 24/7

  • eHealth Netcare Support Services Team

    Toll Free: 1-855-643-8649
    Email: ehealthsupport@cgi.com
    Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday

Please visit the Learning Centre fora complete list of user contactsincluding technical support, training, and Health Information Act help.

For Alberta Public

General Inquiries

To learn more about Alberta Netcare, or how to access some of personal health information, contact Alberta Health.

  • Phone: 780-427-5073 (Toll Free 310-0000+ the number)
    Email: albertanetcare@gov.ab.ca
  • Mail: Alberta Netcare EHR
    Alberta Health
    P.O. Box 1360, Station Main
    Edmonton, AB T5J 2N3

Audit Logs

To request an Audit Log to find out who has
viewedyour Alberta Netcare EHR, contact the
Alberta Health FOIPP office.
Click here for details.

Request a Copy of Your EHR

There are several options for those that wish to
obtain a copy of their Alberta Netcare record.
Find out how