Contact Us


eHealth Services Provider Support

Toll Free: 1-855-643-8649
Hours: 8:15a.m. - 4:30p.m. Monday - Friday 

For community facilities and providers using Alberta Netcare and related applications:

  • Privacy & Security support:  ANP PIA, pORA, IMA
  • Access & Registration management: ANP, AHS IAM, CII/CPAR, RTI and IDSM
  • Student and Provider training:  Netcare AA, ANP, AHS IAM, eReferral

Alberta Netcare Provincial Service Desk

Toll Free: 1-877-931-1638
Hours: 24/7

  • ANP technical issues
  • ANP password resets for community users
  • IDSM password resets                


RSA Remote Token Support

Toll Free: 1-844-542-7876
Hours: 24/7


AHS IT Service Desk

Local: 1-877-311-4300
Hours: 24/7

For AHS physicians, clinicians & employees

  • IT Support
  • AHS IAM password resets for community users
  • CPAR password resets            


Health Information Act (HIA) Help Desk

Local: 780-427-8089 (Toll free in Alberta 310-0000)
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday



  • Questions about HIA
  • Questions about healthcare provider Responsibilities



Alberta Netcare Learning Centre

Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday


  • Report a website issue
  • Provide feedback regarding the Learning Centre website