Contact Us

eHealth Services

Toll Free: 1-855-643-8649
Hours: 8:15a.m. - 4:30p.m. Monday - Friday

For community facilities and providers using Alberta Netcare and related applications:

  • Privacy &Security support: ANP PIA, pORA, IMA
  • Access & Registration management: ANP, AHS IAM, CII/CPAR, RTI and IDSM
  • Student and Provider training: Netcare AA, ANP, AHS IAM, eReferral

Alberta Netcare Provincial Service Desk

Toll Free: 1-877-931-1638
Hours: 24/7

  • ANP technical issues
  • ANP & AHS IAM password resets for community users

RSA Remote TokenSupport

Toll Free: 1-844-542-7876
Hours: 24/7

AHS IT ServiceDesk

Hours: 24/7

For AHS physicians, clinicians & employees

  • IT Support

Health Information Act (HIA) Help Desk

Local: 780-427-8089 (Toll free in Alberta 310-0000)
Hours: 8:15 a.m. - 4:30 p.m. Monday- Friday


  • Questions about HIA
  • Questions about healthcare provider Responsibilities

Alberta Netcare Learning Centre

Hours: 8:15 a.m. - 4:30 p.m. Monday- Friday

  • Report a website issue
  • Provide feedback regardingthe Learning Centre website