eHealth Services Provider Support
Phone: 1-855-643-8649
Email: eHealthProviderSupport@gov.ab.ca
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday
- Privacy & security support: Alberta Netcare PIA, pORA and IMA
- Access & registration for: Alberta Netcare, AHS IAM, CII/CPAR, RTI, IDSM and AVBS
- Training for providers and students: Netcare AA, ANP, AHS IAM, eReferral, AVBS & IDSM
- Password reset for AVBS.
Provincial Service Desk
Phone: 780-924-0094
Toll free: 1-877-931-1638
Hours: 24/7
- Technical support: ANP, eReferral, PIN & PD
- Password reset: ANP, PIN & PD
- Password reset for IDSM
eReferral Support
Email: Access.eReferral@primarycarealberta.ca
Call-back services: 1-888-733-3755. Please leave a message and a team member will get back to you. Note: We do not accept patient referrals via this email address.
- General eReferral questions
- Feedback on functionality
For training, contact eHealth Services Provider Support.
RSA Remote Token Support
Toll free: 1-844-542-7876
Hours: 24/7
- Reporting lost or stolen tokens
- Token ID or hard/soft token setup and configuration
- Exchanging a hard token for a soft token
- Token returns
AHS IT Service Desk
Toll free: 1-877-311-4300
Hours: 24/7
- Technical support: IT support
- Password resets: AHS IAM (including community users), CPAR password resets
Health Information Act (HIA) Help Desk
Phone: 780-427-8089
Toll free: 310-0000 then 780-427-8089
Email: HiaHelpDesk@gov.ab.ca
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday
- Questions about HIA
- Questions about healthcare provider responsibilities
Alberta Netcare Learning Centre
Email: ANPLearningCentre@gov.ab.ca
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday
- Report a website issue
- Provide feedback regarding the Learning Centre website
