RSA SecurID Tokens

Remote access to Alberta Netcare and related systems requires two-factor authentication (2FA) using an RSA SecurID token. This is a mobile application that generates a one-time passcode at regular intervals and is compatible with most smartphones and tablets (iOS and Android).

NOTE: The RSA SecurID soft token is the required option for community users—supporting more secure, convenient and streamlined two-factor authentication. The soft token default applies to new users who require a new token or existing users ready for a token renewal. Users currently using a hardware (hard) token can continue using it until the expiry date listed on the back.

Getting Started 

  1. After being granted access to an application, you will receive an email with token installation instructions. 
  2. Download and install the RSA SecurID application on your smartphone or tablet.
  3. The application will generate an 8-digit passcode at regular intervals.
  4. Use this passcode and your username to log in via Citrix and access ANP or other applications.

Helpful Resources

  • Quick reference: Step-by-step instructions for activating your token 
  • Video: Watch a walkthrough of the activation process

Note: Tokens are issued to the individual, not the facility. This means you can use the same token to log in from any facility where you have access permissions. 

Keeping your Token Active

Soft tokens automatically deactivate after 180 days of inactivity. To keep yours active, set yourself a monthly reminder to log in. If your token becomes disabled, contact your facility’s Authorized Approver. 
 

Need Help? 

  • To request remote access, contact your facility’s Authorized Approver.
  • For assistance with an existing token (setup, lost/stolen, technical issues) contact RSA Remote Token Support at 1-844-542-7876 (24/7).