Electronic Medical Record Support Services

Alberta Health and the Alberta Medical Association (AMA) are pleased to announce the continuance of EMR support services through the Alberta Health eHealth Services team. The Funding Extension Program will continue to be delivered by the AMA.

The eHealth Services team offers the following services:

Operations Advisory Services

  • Provide information on potential EMR vendor systems and material resources to help you choose and EMR
  • Support the creation and submission of the Provincial Organizational Readiness Assessment (pORA)
  • Liaise with vendor to help resolve issues related to your EMR
  • Direct physicians to documentation on moving to new clinics, starting their own clinics, retiring, leaving the province, changing to a locum and/or changing EMRs

Data Migration and Retention Advisory Services

  • Provide documentation around data migration and retention
  • Provide advisory support for data migration and retention activities

Privacy and Security Advisory Services

  • Raise awareness of provincial requirements for electronic record management
  • Refer your privacy and security questions to the appropriate resource/s
  • Provide access to online privacy and security training hosted by AMA and OIPC
  • PIA Support (physicians still responsible for completing their PIA and/or obtaining PIA consultant services)

Training and Learning Advisory Services

  • Conduct training assessment and recommendations for your clinic training plan(EMR, privacy and security, EHR)
  • Access to the EHR Learning Centre (all of the documents and materials developed by POSP)
  • Access to online privacy and security training hosted by AMA and OIPC

Support that will no longer be available

  • Peer Program
  • Funding for Data Migration and Retention
  • Funding for Advanced Training


eDelivery is a secure service to electronically deliver patient results such as laboratory tests or diagnostic imaging, among others, to an electronic medical record (EMR). eDelivery assists healthcare providers in having the most up-to-date patient information. This is another method of delivery patients results electronically. The service sends information intended for a specific provider directly.

Go to AHS eDelivery page for contact and additional information.


For more information or to access EMR services please contact the eHealth ServicesTeam:

phone: 1-855-643-8649
email: eHealthSupport@cgi.com

Hours of Service: 8:15 a.m -4:30 p.m Monday to Friday, excluding Statutory Holidays

If you have questions about the Funding Extension Program please contact the Alberta Medical Association:
phone: 780-452-1616
email: emrfep@albertadoctors.org