Contacts - For Health Professionals

Below, please find the respective contact information for community users and Alberta Health Services (AHS) employees

ForAHSEmployees (professionals who work at an AHS facility i.e. hospitals).

Toll Free : 1-877-311-4300, Hours : 24/7, For more information, visit the AHS IT Service Desk webpage.

Service Desks for Community Users (i.e. pharmacists, dentists, chiropractors, optometry clinicians, or community clinicians).

  • Netcare technical issues
  • Password resets including AHS IAM for community users

Alberta Netcare Provincial Service Desk

Toll Free: 1-877-931-1638
Hours: 24/7
  • Access & Registration
  • User Training
  • Privacy & Security Services
  • Student Education Program

Alberta eHealth Services Team

Toll Free: 1-855-643-8649
Hours: 8:15 a.m. - 4:30 p.m. Mondayto Friday
  • To report a lost/stolen token click here
  • Setup/configuration of token ID or hard/soft token
  • Exchange hard token for soft token
  • To return your token click here

RSA Remote Token Support

Toll Free: 1-844-542-7876

Hours: 24/7

  • Questions about the Health Information
    Act (HIA) or your responsibility as an Alberta
    health care provider

Health Information Act (HIA) Help Desk

Local: 780-427-8089 (Toll free in Alberta: 310-0000) Email:
Hours: 8:15 a.m. - 4:30 p.m. Monday to Friday

  • Report a website issue
  • Provide feedback regarding content
    in the Learning Centre

Alberta Netcare Learning Centre Team

Hours: 8:15 a.m. - 4:30 p.m. Monday to Friday