Registration / Deployment

Alberta Health has an eHealth Netcare Support Services Team to assist health professionals with the Alberta Netcare registration process. 
  • If you are working at an AHS facility and have Netcare registration questions, please contact your AHS manager or the AHS IT Service Desk
  • If you work at a community facility, please contact your Netcare Access Administrator or contact the eHealth Netcare Support Team for support at: 1-855-643-8649 or email: ehealthsupport@cgi.com.

If your community facility would like access to Alberta Netcare, eHealth Netcare Support Services will work with each community healthcare facility to ensure that it meets the requirements for accessing Alberta Netcare. This includes assessing the technical requirements, organizational processes, and training requirements. The following Netcare deployment steps to gain access are below:

Step 1: Contact the eHealth Netcare Support Services Team

When you contact the eHealth Netcare Support Services Team, an eHealth Consultant will be assigned to work with you and your staff.

Phone (toll free) 1-855-643-8649
Email: ehealthsupport@cgi.com 

If you are working at an AHS facility and have Netcare registration questions, please contact your AHS manager or the AHS IT Service Desk.



Step 2: Complete a Privacy Impact Assessment (PIA)

Expedited PIA for Alberta Netcare

The PIA is an important process where the sites’ information custodian identifies and addresses potential privacy risks that may occur at their site and describes how proposed administrative practices or information systems may affect the privacy of the individuals who are the subjects of the information. A PIA must be completed whenever personal health information is collected, used, and/or disclosed. Once completed, the PIA is submitted to the Office of the Information and Privacy Commissioner (OIPC) for their review and acceptance.  This is required before Netcare registration can occur. Please use the expedited PIA instructions linked below for your Alberta Netcare Portal PIA submission.

Find out how to complete a PIA by reading the Expedited Alberta Netcare PIA Instructions and Summary 

The template below is intended to assist community-based custodians in completing PIAs. A privacy impact assessment (PIA) describes how proposed administrative practices or information systems may affect the privacy of the individuals who are the subjects of the information. This template is intended to assist community-based custodians in completing PIAs.

Privacy Impact Assessment Annotated Template 

PIA for Vendor System

While Alberta Netcare Portal PIAs follow the expedited process linked above, you may wish to refer to the Office of the Information and Privacy Commissioner’s PIA Requirements for reference. You will need to follow these Requirements for PIAs related to your own systems. Please use the link below:

View the Privacy Impact Assessment Requirements documentation published by the OIPC



Step 3: Complete a Provincial Organizational Readiness Assessment (pORA)

The pORA is a risk assessment instrument that describes the site’s technical, administrative and physical security controls. A pORA is required for community sites that are operating outside of Alberta Health Services (AHS) to gain access to Alberta Netcare Portal and/or regional systems. Once completed, the pORA is submitted to the Alberta Health Security Team in the HIA Policy, Privacy and Security Unit. Please note that a site must have a submitted PIA and signed Information Manager Agreement (IMA) for the pORA to be approved. The eHealth Netcare Support team will provide a copy of the template and help you complete your pORA. Find out how to complete a pORA by reading the pORA factsheet.

Step 4: Review Information Exchange Protocol (IEP)

Your eHealth Consultant will provide you with a copy of the Alberta Netcare IEP. The IEP establishes the specific rules that all users must follow when accessing information through the EHR. It is important for the sites’ custodian(s) to read and fully understand these rules, because they will be responsible for making sure that everyone at their facility understands and follows them. The rules contained within the IEP expand upon the obligations as documented in the Health Information Act (HIA). Learn more about the HIA and the responsibilities of information custodians.

Step 5: Sign an Information Manager Agreement (IMA)

Prior to getting access to Alberta Netcare, the sites’ custodian(s) must sign, date and mail the original signed IMA to Albert Health, agreeing to abide by the rules of the Information Exchange Protocol (IEP). The IMA original signed copy must be mailed to Alberta Health for review.

Learn more about the IMA by reading the IMA/IEP factsheet.



Step 6: Identify the Netcare Access Administrator (AA)

In addition to a lead custodian, each site should have at least one Netcare AA who will be responsible for authorizing Netcare accounts. The Netcare AA is responsible for managing ANP user accounts, assigning ANP permission levels and disabling user permissions when a staff member leaves their facility. eHealth Netcare Support team provides Netcare AA training so Netcare AAs can understand their roles and responsibilities.

Step 7: Preparation for Training and “Go-Live”

The eHealth Consultant will assess workflow in order to customize the training for your site.  The RSA SecurID token is required for each Netcare user to log in to Alberta Netcare Portal (ANP) and is part of the Netcare access request. Once the new user account(s) are set up, RSA SecurID token(s) will be sent to new users. Self-directed, role-based training will be available to all Netcare users at your facility.

Step 8: Provide proof of PIA acceptance

On the condition the above steps have been met, Alberta Health allows Alberta Netcare Portal deployment to proceed at the custodian’s site after the Office of the Information and Privacy Commissioner (OIPC) has received their PIA.  Following Alberta Netcare Portal deployment, custodians must ensure that their PIA is accepted by the OIPC.  Custodians must provide a copy of their PIA acceptance letter from the OIPC to the eHSS team as proof of acceptance.  If the custodian’s PIA has not been accepted within 8 months, Alberta Health reserves the right to terminate the custodian’s access to Alberta Netcare.

Ongoing Support

The eHealth Netcare Support Services team will continue to support you as you learn to use the EHR. Additional training and assistance is always available.

The Alberta Netcare Learning Centre provides a variety of self-directed training tools and materials that will help you gain the maximum benefits from using the EHR. The Netcare Learning Centre includes Quick Reference documents, e-Demos, e-Exercises, FAQs, Help Desk contacts, and an ANP training environment. The training environment is a simulated Alberta Netcare Portal where you can practice EHR tasks using anonymized sample patient records.

Please visit the Alberta Netcare Learning Centre: http://www.albertanetcare.ca/LearningCentre/