Security and privacy of health information within Alberta Netcare is paramount. A strong and secure password promotes patient security and privacy when accessing Alberta Netcare Electronic Health Record (EHR) information.

Before accessing Alberta Netcare, you require a unique User ID (user identifier) and Password. Your User ID establishes your identity; your Password validates that you are who you say you are. All Alberta Health (AH) applications and systems, including Alberta Netcare Portal (ANP), must meet the Alberta Netcare password standards.



Alberta Netcare Password Standards

All passwords must meet the following criteria, unless approved through the Security Policy Exception Process:

  1. Minimum length of 8 characters.
  2. Must include a combination of 3 of the following:
    • alpha-upper case (ABCDE)
    • alpha-lower case (fghij)
    • numeric (12345)
    • special characters (@#$%& -do not use underscore “_”)
  3. Must not contain your user name or full name.
  4. Will expire after 120 days.
  5. Cannot be reused for 13 iterations.
  6. A minimum of 5 invalid logins is allowed before being locked out. Call the Help Desk to reset your password.

Insecure passwords can be easily compromised – applying the Alberta Health password standard minimizes unauthorized access to patient data.

Password Security Tips

  • Avoid dictionary words, names of significant others (including pets) and personal information (such as your name, phone number or age).
  • Mix up letters, words and numbers.
  • Use a pass-phrase (use a line from a song and create a password using the first letter from each word).
  • Add character types (uppercase, lowercase, numbers and special characters @#$%^&*). Different types of characters strengthen the password.
  • Be careful to avoid using the same password for all your logins.

How to Synchronize Pharmaceutical Information Network/ Person Directory (PIN/ PD) & Alberta Netcare Portal (ANP) Passwords

Your password in PIN/PD expires after 120 days, just as it does for ANP. It is recommended that you maintain the same password for ANP and PIN/PD.


  1. When you have finished changing your ANP password, login to ANP and open the PIN or PD application by clicking on the corresponding icon
  2. You will be prompted to change your Password
  3. Enter the ANP password you created into the New Password and Confirm New Password fields.
  4. Click the Change Password button.

Now that you have changed your password in the PIN or PD application, you will need to enter the new password in the “My Details” screen in ANP.


  1. Click on My Details in ANP (under the left menu panel under Common).

  2. Scroll down and click on the Update Password link beside PIN/PD password

  3. In the box that appears, type the new password you just created

  4. Click on Update Preferences button

  5. Your ANP and PIN/PD passwords are now the same

Still having trouble? Consult the eDemo and Quick Reference document below to get step-by-step instructions on how to synchronize your passwords.

NOTE: PIN/ PD User Id and password is also known as the Alberta Netcare EHR User Id and password.


If you have forgotten your password, call the Alberta Netcare Help Desk at 1-877-931-1638 to reset your password.

Quick Reference: How to Update an Expired Alberta Netcare Password

Learn how to update your Alberta Netcare Portal and Pharmaceutical Information Network / Person Directory passwords when they expire.

eDemo: How to Synchronize Your ANP and PIN/PD Passwords

Learn how to synchronize your ANP and Pharmaceutical Information Network (PIN)/Person Directory (PD) passwords.

Passwords Frequently Asked Questions

Alberta Netcare Portal Passwords

What is the Alberta Health password standard?

Your Alberta Netcare Portal UserID establishes your identity; your password validates that you are who you say you are. All passwords must meet the following criteria:
  • Minimum length of 8 characters
  • Must include a combonation of 3 of the following:
    • Alpha-upper case (ie/ ABCDE)
    • Alpha-lower case (ie/ fghij)
    • Numeric (ie/ 12345)
    • Special characters (ie/ @#$%&; do not use underscore “_”)
  • Must not contain your userID or full name
  • Will expire after 120 days
  • Cannot be used for 13 iterations
  • A minimum of 5 invalid logins are allowed before being locked out of your account. Call the Help Desk to reset your password.

Visit the Password page under Access for more information on password standards.

When do I need to change my Alberta Netcare passwords?

Alberta Netcare Portal (ANP) prompts you to change your password every 120 days.


Alberta Netcare Electronic Health Record (EHR) applications such as Pharmaceutical Information Network (PIN) and Person Directory (PD) prompt you to change your password every 120 days.

If you feel your password has been comprimised, reset your password immediately.

How do I change my Alberta Netcare Portal password?

You may be prompted to change your ANP password, if it has expired. You may also change your password before the 120 day limit, especially if you think it has been compromised.
  1. Click Common in the menu bar and select My Details.
  2. Click the Change password button at the top of the screen.
  3. Type your Old Password and the New Password you want to change it to, then enter the new password again in the Confirm New Password field. Click the Change Password button.

Synchronizing PIN/ PD and Alberta Netcare Portal Passwords

How do I synchronize my PIN/PD and Alberta Netcare Portal passwords?

You can configure the system to synchronize your PIN / PD password with your Alberta Netcare Portal password.  Visit the Password page under ANP to get step-by-stop directions on how to synchronize your passwords.

How do I change my expired PIN/PD password?

Your PIN/ PD password must be changed every 120 days.
  1. Open PIN or PD.  The Change Password Dialogue box will display if your password has expired.

  2. The user ID and Old Password fields are pre-populated.

  3. Type and confirm your new password. Ensure that it incorporates the AH password security criteria (link).

  4. Return to My Details in ANP to synchronize your PIN/ PD password with your ANP login password.

  5. Scroll down until you see your UserID in the PIN/ PD UserID field.

  6. Type your new password in the PIN/ PD Password field.

  7. Click Change Password. Your password is now changed and connected to ANP.

If your password is not accepted, a pop-up box informs you to try again.


I can't remember my User ID and/ or password.

Call the Alberta Netcare Provincial Help Desk to reset your password or provide your User ID.

I'm locked out of Alberta Netcare Portal!

If you log in using an incorrect password five consecutive times, you are locked out. Call the Alberta Netcare  Provincial Help Desk to reset your password.

I changed my PIN/ PD password and now I can't access PIN or PD.

Changing your PIN/ PD password using the Change Password dialogue box is only half of the procedure. You also need to return to Alberta Netcare Portal to update your profile in My Details to synchronize your new PIN/ PD password with your Alberta Netcare Portal password. Please see the instructions on Synchronizing PIN/ PD and Alberta Netcare Portal Passwords.

How do I change my PIN/ PD password?

You cannot currently change your PIN/ PD password via Alberta Netcare Portal. Instead, call the Alberta Netcare Provincial Help Desk to have your PIN/ PD password reset.