Community Remote Access

Accessing Alberta Netcare from a facility in the community is considered remote access, either through Alberta Netcare Portal (ANP), or directly from your Real Time Integrated (RTI) medical records system.

Alberta Netcare from a community facility is supported through remote access which requires the following:

  • RSA SecurID Remote Token
  • Internet browser (e.g. Internet Explorer (IE) or Firefox)
  • Citrix application (e.g. Citrix Receiver/Workspace)

Your identity is confirmed (authenticated) with a PIN and a token code generated by the RSA SecurID Remote Token.

Citrix Receiver/Workspace App

The latest version of Citrix Receiver/Workspace App is recommended for Alberta Netcare Portal (ANP) access. For steps to download or review your currently installed version, please refer to the Citrix Upgrade FAQ document. For any additional questions, please contact the Provincial Service Desk: at 1-877-931-1638.

RSA SecurID Remote Access Tokens

RSA SecurID remote access tokens are a self-contained method for effective user identification used to securely access applications. There are 2 options for tokens; hard token and soft token.

Tokens are required for access to applications within the Alberta Netcare domain. Your Manager or Netcare Access Administrator (AA)will advise you when a token is needed, and assist you to request a soft or hard SecurID Token.

RSA SecurID Hard Token

RSA SecurID Hard Token: The hard token is a convenient, self-contained device that uses time, an algorithm and a unique identifier for secure authentication to log in to the Alberta Netcare EHR. For access to Alberta Netcare Portal, log in to Citrix using your SecurID username and tokencode. The tokencode is a combination of a user-selected PIN and the six-digit code that is generated by the hard token. Your remote token has an expiry date on the back. Update your email address on your ANP account. Login to ANP and update your email address on the My Details page. This will ensure that you will get advance email notification when token expiry is upcoming.

New token (You will establish your PIN when completing your first time login):

  1. Enter the username provided to you. Enter the randomly generated 6-digits on the token display screen.
  2. You will be directed to another screen to create a personalized 4 to 10 digit PIN number.
  3. Enter the PIN you want to use and click submit.
  4. Re-enter the PIN that was just created and click submit.
  5. Enter the newly created PIN and tokencode all together on the same line. Tokencode is your newly created PIN followed by the 6 digits on the token display screen. Click submit.

Replacement token (Your previous PIN number will carry over to your replacement token):

  1. Log in to the application as usual using your current User ID and tokencode.


RSA SecurID Soft Token

RSA SecurID Soft Token: The soft token is a software application available on a mobile devices such as smartphones, and tablets. It will generate a code at regular intervals that can be used along with your access credentials to log in securely to the Alberta Netcare EHR. For access to Alberta Netcare Portal, log in to Citrix using your SecurID username and passcode. The token passcode is a 8-digit number generated by the SecurID app on your mobile device.

Before requesting a soft token, refer to the Soft Token Prerequisites Quick Reference document to confirm your phone meets the technical requirements.

Need help activating your soft token? Refer to one of the following Quick Reference documents for step by step instructions to activate the soft token on your mobile device:



Remote tokens are issued to the individual, NOT the facility.

You will receive your User ID/credentials from the individual/manager who requested remote access as part of the entitlement. Please keep this token if you need to register for remote access to any of these applications, including Netcare, in the future.

Help desk contact information should you need further assistance.

Community User

AHS User

AHS Remote Access

Alberta Netcare Provincial Service Desk

eHealth Netcare Support Service

AHS Service Desk

1-844-542-7876

First time login assistance

Report lost/stolen token

1-877-931-1638

Netcare technical issues

ANP password reset

AHS IAM/Network password reset

1-855-643-8649

Access and registration

User training

1-877-311-4300

Are you AHS Employee and need help?

If this remote access is for Netcare, please refer to the Netcare Community Setup Guide