Community Remote Access

Accessing Alberta Netcare from a facility in the community is considered remote access, either through Alberta Netcare Portal (ANP), or directly from your Real Time Integrated (RTI) medical records system.

Alberta Netcare from a community facility is supported through remote access which requires the following:

  • RSA SecurID Remote Token
  • Internet browser (e.g. Internet Explorer (IE) or Firefox)
  • Citrix application (e.g. Citrix Receiver/Workspace)

Your identity is confirmed (authenticated) with a PIN and a token code generated by the RSA SecurID Remote Token.

Citrix Receiver/Workspace App

The latest version of Citrix Receiver/Workspace App is recommended for Alberta Netcare Portal (ANP) access. For steps to download or review your currently installed version, please refer to the Citrix Upgrade FAQ document. For any additional questions, please contact the Provincial Service Desk: at 1-877-931-1638.

RSA SecurID Remote Access Tokens

RSA SecurID remote access tokens are a self-contained method for effective user identification used to securely access applications.

There are two options for tokens, the Software (Soft) Token, which is the standard default choice, or Hardware (Hard) Token as an exception.

RSA SecurIDRemote Access eDemo

RSA SecurIDRemote AccessQuick Reference

Tokens are required for access to applications within the Alberta Netcare domain. Your Manager or Netcare Access Administrator (AA)will advise you when a token is needed, and assist you to request a soft or hard SecurID Token.

RSA SecurID Soft Token

RSA SecurID Soft Token: The soft token is a software application available on a mobile devices such as smartphones, and tablets. It will generate a code at regular intervals that can be used along with your access credentials to log in securely to the Alberta Netcare EHR. For access to Alberta Netcare Portal, log in to Citrix using your SecurID username and passcode. The token passcode is a 8-digit number generated by the SecurID app on your mobile device.

Refer to the RSA SecurID Soft Token Prerequisites to confirm your phone meets the technical requirements.

Need help activating your soft token? Click here to see a Quick Reference with the step by step instructions to activate the soft token on you mobile device.



RSA SecurID Hard Token

RSA SecurID Hard Token: The hard token is a convenient, self-contained device that uses time, an algorithm and a unique identifier for secure authentication to log in to the Alberta Netcare EHR. For access to Alberta Netcare Portal, log in to Citrix using your SecurID username and tokencode. The tokencode is a combination of a user-selected PIN and the six-digit code that is generated by the hard token. Your remote token has an expiry date on the back. Update your email address on your ANP account. Login to ANP and update your email address on the My Details page. This will ensure that you will get advance email notification when token expiry is upcoming.

New token (You will establish your PIN when completing your first time login):

  1. Begin on the secured URL for the application you are logging into.
  2. Enter the username provided to you. Enter the randomly generated 6-digits on the token display screen.
  3. You will be directed to another screen to create a personalized 4 to 10 digit PIN number.
  4. Enter the PIN you want to use and click submit.
  5. Re-enter the PIN that was just created and click submit.
  6. Enter your Passcode, thi sis your newly created PIN followed by the 6 digits on the token display screen. Click submit.

Replacement token (Your previous PIN number will carry over to your replacement token):

  1. Log into the application as usual using your current Username and Passcode, this is your self-created PIN followed by the 6 digits on the token display screen.


Remote tokens are issued to the individual, NOT the facility.

Ensure to login with your soft token at least once every 6 months for the token to remain activated.

If the remote token becomes disabled a request to re-activate the remote token is needed. Approach your Netcare Access Administrator (AA) to start the process.

You will receive your User ID/credentials from the individual/manager who requested remote access as part of the entitlement, or via a system generated auto-email notification. Please keep the remote token if you need to register for remote access to applications in the Alberta Netcare domain. Ex. Alberta Netcare Portal. Please find Service Desk contact information below, for additional assistance.

Help desk contact information should you need further assistance.

Community User

AHS User

RSA Remote Token Support

Alberta Netcare Provincial Service Desk

eHealth Netcare Support Services

AHS Service Desk

1-844-542-7876

First time login assistance

Report lost/stolen token

1-877-931-1638

Netcare technical issues

ANP password reset

AHS IAM/Network password reset

1-855-643-8649

Access and registration

User training

1-877-311-4300

Are you AHS Employee and need help?

If this remote access is for Netcare, please refer to the Netcare Community Setup Guide