Information for Current Users

If you are already a registered user of Alberta Netcare, this page will offer you some additional resources that will enhance your experience.

Learn More, Be Prepared

Alberta Netcare Learning Centre

TheAlberta Netcare Learning Centre offers many valuable resources to help you learn to use the system to its fullest. This website includes quick reference sheets, eDemos, and Frequently Asked Questions.

Alberta Netcare Portal Downtime Preparation Kit

From time to time, there are service interruptions to Alberta Netcare applications, which are required for technical teams toperform system maintenance and upgrades. We recommend that all facilities download and keep the downtime preparation kit on hand so that they can continue to access important patient health information during these outage periods. All outage notifications are posted to the Alberta Netcare Portal login page. Please see the login page for details. Download the Alberta Netcare Portal DowntimeContingency Kit.

Find a Help Desk

If you are having difficulties with Alberta Netcare, please visit the contacts pageto find out where to go for help.

Refresher Training

Health Professionals that have been using Alberta Netcare for more than 6 months sometimes wish to learn more about aspects of the application, or learn to use new functionality as it is added to Alberta Netcare. At any time, you can contact the eHealth Support Teamand request personalized training for you and your staff.

eHealth Support Team
Phone: 1-855-643-8649
email: ehealthsupport@cgi.com

What's New?

Alberta Netcare makes updates and adds new exciting features three times per year. Check theNews section tolearn aboutthe latest enhancements.

Alberta Netcare Compatibility with Internet Explorer 11

Community users who plan to access Alberta Netcare with Internet Explorer 11 must adjust the compatibility settings in order to successfully reach the Alberta Netcare Portal login page. Find out how to adjustcompatibility settings.

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