Welcome to the Provider Notifications Portal. This portal is designed to provide you (eReferral users) with information and instructions on how to successfully integrate Provider Notifications into your eReferral use.

Provider Notifications allows eReferral users to receive email notifications when an activity occurs on an eReferral Advice or Consult Request. Provider Notifications are subscription-based and can be managed anytime. All users are automatically subscribed to a set of notifications and can pick and choose what notifications they want to receive and when. Provider Notifications went live on May 30, 2019.

Information & Training Materials

For more information about Provider Notifications, please read one of these information notices based on your role:

• Referring Provider (i.e. someone who creates eReferral Advice or Consult Requests) - Updated June 17, 2021
• Receiving Provider (i.e. someone who responds to eReferral requests) - Updated June 17, 2021
• Receiving Provider – For Advice Request responders only - Updated June 17, 2021

To assist you with setting up or making changes to your Provide Notifications, view one of the Quick References:

• Referring or Referring on Behalf Of user - Updated January 31, 2022
• Receiving or Receiving on Behalf Of user - Updated January 31, 2022
• Triage user - Updated January 31, 2022

You can also watch our new eReferral eTraining video available on the Alberta Netcare Learning Centre.

Provider Notifications FAQ

Want more information about Provider Notifications? Click on the link below for some commonly asked questions. This document will be updated regularly, so check back for new updates.

• FAQ - Updated June 17, 2021

Questions? Need help?

If you have Provider Notifications questions or need support, please contact:

eHealth Netcare Support Services Team
T: 1-855-643-8649
E: eHealthSupport@cgi.com