Citrix Upgrade

Immediate Action required for Community / Remote Users (Outside AHS)

Please upgrade your Operating System, Citrix Receiver, and Internet Browser to ensure the minimum requirements are met in order to access to Alberta Netcare Portal (https://access.albertanetcare.ca)

  • After July 7th, 2016 computer that are not updated with the required software (see below list) will be unable to connect to Alberta Netcare Portal (ANP).
  • Currently, most systems should have a warning message that detected the current outdated Citrix version on their PC.TheCitrix Receiver detectionis enabled until the week of July 11, 2016. Click here to learn how to install theCitrix Receiver via the Detection mechanism.
  • For guide on install a new Citrix Receiver, go to Citrix Website to install the latest version of the Citrix Receiver. Once it's installed, add the ANP as a "Trusted Sites" or Click here to access the instruction to download and install the Citrix Receiver.
  • Please note, for all non-AHS computers, there is a new Security Certificate (SHA2) in effect and in order forANP to work, minimum requirements on the Operating System, Citrix Receiver and Browsersneed to be in place. These are the minimum requirements:

Minimum Supported Operating System

  • Windows: 7, Vista, 8, RT, 8.1, RT 8.1 or 10
  • Mac OS X: 10.9+
  • Apple iOS: 3.0+
  • Android: 2.3+

SHA2 Minimum Supported Citrix Receiver Versions:

  • Citrix Receiver for Windows: 13.3+ (or 3.3+)
  • Citrix Receiver for Mac OS: 11.7+
  • Citrix Receiver for iOS: 5.9+
  • Citrix Receiver for Android: 3.5+

SHA2 Minimum Supported Internet Browsers:

  • Internet Explorer: 6+
  • Google Chrome: 26+
  • Firefox: 1.5+
  • Safari: 3+
  • For additional information on how to troubleshoot any of the error messages, click herefor the Troubleshooting flow to ensure all the minimum requirements are met.