Frequently Asked Questions

Who should use this Provincial Registration Standards and Practices Manual?

All registration and administrative staff that require to access and register clients.

How to register a homeless person?

For homeless client(s), the address can be listed as "No Fixed Address" and leave the rest of the fields blank. 
For example:

Address Line 1: use "No Fixed Address" or address of temporary shelter

What are the acceptable List of Documentation?

Valid Driver’s License (including out of province or out of country issued licenses)
  • Valid Passport (including out of country issued passports)
  • Canadian Citizenship Card
  • Canadian Permanent Resident Card
  • Certificate of Indian Status Card
  • Valid Alberta Student Identification Card
  • Federal, Provincial and/or Territorial Government issued identification with a photograph

Other acceptable documentation includes:

  • Birth Certificate
  • Marriage Certificate
  • Legal Change of Name Certificate
  • Final Divorce Certificate
  • Citizenship or Immigration status document (Student Permit, Temporary Resident)
  • Certified Copy of the Court Order for Name Change
  • Court of Queen's Bench Adoption Order


What are the benefits of applying the Provincial Registration Standards and Practices?

The benefits of adopting this practice are:
  • Improve patient/ client safety
  • Reduced number of misidentified patients/ clients
  • Reduced number of duplicate patient/client identities and charts being created
  • Improve efficiencies
  • Standardized patient/client registration experience
  • Decrease of fraudulent identity activities
  • Lowered chance of drug dispensed to incorrectly identified patients
  • Decreased risk of unnecessary immunizations / injections
  • Decreased risk of wrong-patient medical procedures
  • Reduced chance of discharge of infants to wrong families
  • Decreased risk of lab test results / diagnostic images added to wrong patient
  • Decreased delays in resolving patient identity issues
  • Reduced chance of medical charts/ data attached to wrong patient
  • Lowered stress/ grief levels
  • Less likelihood of health card use by someone else
  • Less probability of two patients' health information mixed
  • Less chance of drug prescription to mistaken clients
  • Less chance of erroneous billing