Contact Us

Our team is here to assist you.

eHealth Netcare Support Services Team

To register for Alberta Netcare, or request training for yourself or your staff, contact the eHealth Support Services Team:
Toll Free: 1-855-643-8649

Alberta Netcare Provincial Service Desk

If you're having technical difficulties or need a password reset:
Toll Free: 1-877-931-1638
Phone: 780-412-6778
Contact the Alberta Netcare provincial help desk if you work at a community site (non AHS).

Alberta Health Services (AHS) Contact Information

If you work for Alberta Health Services view the list of service desk contact information to find the service desk for your zone.

Alberta Netcare Learning Centre Team

If you have questions or comments about any of the information on this website, please contact Alberta Netcare Learning Centre team:

AHS Remote Access Team

If your Remote Access Hard Token, or the device that your soft token is installed on is lost or stolen, please contact the AHS Remote Access Team immediately at: 1-844-542-7876. Once reported as lost or stolen, user must request a replacement by submitting a Netcare User Registration form.

Returning Tokens:
Soft Tokens
: when you no longer require remote access, please delete the RSA App from your device.

Hard Tokens: Must be returned to the following address when no longer required or broken:
AHS Remote Access Team:
19th Floor, CN Tower,
19-106, 10004-104th Ave,
Edmonton, AB T5J 0K1

Health Information Act Help Desk

If you have questions about the Health Information Act or about your responsibilities as an Alberta health care provider contact the Health Information Act Help Desk:
Phone: 780-427-8089 , or toll free in Alberta by dialing 310-0000 then 780-427-8089
8:15 a.m. to 4:30 p.m. (Monday to Friday, excluding statutory holidays)