Contact Us

Our Alberta Netcare support teams are here to assist you. If you work for Alberta Health Services view the list of service desk contact information to find the service desk for your zone. For all other users:
  • Access & Registration
  • User Training
  • Privacy & Security Services
  • Student Education Program

eHealth Netcare Support Services Team

Toll Free: 1-855-643-8649
Email: ehealthsupport@cgi.com
Hours: 7a.m. - 7p.m. Monday - Friday

  • Netcare technical issues
  • Password resets
  • including AHS IAM for community users

Alberta Netcare Provincial Help Desk

Local: 780-412-6778
Toll Free: 1-877-931-1638
Hours: 24/7

  • To report a lost/stolen token click here
  • Setup/configuration of token ID or hard/soft token
  • Exchange hard token for soft token
  • To return your token click here

AHS Remote Access Team

Toll Free: 1-844-542-7876
Hours: 24/7

  • Questions about the Health Information
    Act (HIA) or your responsibility as an Alberta
    health care provider

Health Information Act (HIA) Help Desk

Local: 780-427-8089
Toll free in Alberta: 310-0000 then 780-427-8089
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday

  • Report a website issue
  • Provide feedback regarding content
    in the Learning Centre

Alberta Netcare Learning Centre Team

Email: ANPLearningCentre@gov.ab.ca
Hours: 8:15 a.m. - 4:30 p.m. Monday to Friday