Contact Us

Below, please find the respective contact information for community users and Alberta Health Services (AHS) employees

AHS physicians, clinicians and staff should contact the AHS IT Service Desk

Toll Free: 1-877-311-4300, Hours: 24/7

  • Access & Registration
  • User Training
  • Privacy & Security Services
  • Student Education Program

eHealth Services Team

Toll Free: 1-855-643-8649
Hours: 8:15a.m. - 4:30p.m. Monday - Friday

  • Netcare technical issues
  • Password resets
  • including AHS IAM for community users

Alberta Netcare Provincial Service Desk

Toll Free: 1-877-931-1638
Hours: 24/7

  • To report a lost/stolen token click here
  • Setup/configuration of token ID or hard/soft token
  • Exchange hard token for soft token
  • To return your token click here

RSA Remote TokenSupport

Toll Free: 1-844-542-7876
Hours: 24/7

  • Questions about the Health Information
    Act (HIA) or your responsibility as an Alberta
    health care provider

Health Information Act (HIA) Help Desk

Local:780-427-8089 (Toll free in Alberta 310-0000)
Hours: 8:15a.m. - 4:30p.m. Monday - Friday

  • Report a website issue
  • Provide feedback regarding content
    in the Learning Centre

Alberta Netcare Learning Centre Team

Hours: 8:15 a.m. - 4:30 p.m. Monday to Friday