Training Recordings

Please see below for recordings of role based training videos, which include corresponding session topics.

If you have any questions, please contact eHealth Netcare Support Services at 1-855-643-8649 or Email: ehealthsupport@cgi.com

Health Information Act Training

Health Information Act (HIA) for Alberta Netcare Users - Duration– 1 hr 26 min 
  • Intended Audience: Custodians and their affiliates who are Alberta Netcare users, or those who soon will be
  • Attendees will learn how to apply Health Information Act (HIA) privacy rules in Alberta Netcare
  • Custodians can use this presentation to meet their duty to train their staff on the safeguards that protect health information in Netcare, such as:
    • Applying the need to know principle through access controls and masking patient records
    • Responding to access to information and correction requests
    • Reporting privacy and security incidents  

Click here for the recording of the session and click here for the associated Participant Feedback and Questions document. 



Privacy Impact Assessment Seminar

PIA Update Seminar

Alberta Health’s eHealth Support Team is pleased to offer this Privacy Impact Assessment (PIA) Update Seminar to help you determine when you need to prepare a revised PIA and how to get it done. If you have any questions regarding the seminar, please email ehealthprivacy@cgi.com.

Intended audience:

  • Custodians under the Health Information Act (HIA) and those who work for them with a privacy or information security responsibility.
  • Those who have completed the PIA process at least once and who have a PIA that was accepted by the Office of the Information and Privacy Commissioner (OIPC)

PIA Update Seminar Part 1: PIA background and review process.
Click here to view the video.
Duration: 16 minutes

PIA Update Seminar Part 2: Understanding the benefits of reviewing and updating your PIAs
Click here to view the video.
Duration: 13 minutes

PIA Update Seminar Part 3: PIA Update threshold - know when to update your PIA.
Click here to view the video.
Duration: 14 minutes

PIA Update Seminar Part 4: How to get it done - follow along with your PIA or self-assessment. 
Click here to view the video.
Duration: 32 minutes

PIA Update Seminar Part 5: Tips and resources.
Click here to view the video.
Duration: 11 minutes

Additional tools and resources: 
PIA Update Self-Assessment Questionnaire
OIPC PIA Requirements



Alberta Netcare Portal Training

Alberta Netcare Portal (ANP) Training

ANP Training for Community Physician Office Clinical Staff- Part 1 

Click here to view the video.
Duration: 9 minutes

Intended audience:
Community Physician Office staff members who have access to clinical information in Alberta Netcare Portal

Session topics:
- Setting Optimizations
- Home Page
- My Details Page
- Dynamic Patient Summary page

ANP Training for Community Physician Office Clinical Staff- Part 2

Click here to view the video.
Duration: 12 minutes

Intended audience:
Community Physician Office staff members who have access to clinical information in Alberta Netcare Portal

Session topics:
- User-Generated Worklists
- Provider / Care Group Patient Lists

ANP Training for Community Physician Office Clinical Staff- Part 3

Click here to view the video.
Duration: 10 minutes

Intended audience:
Community Physician Office staff members who have access to clinical information in Alberta Netcare Portal

Session topics:
- eReferral – What is new
- Cancer Screening Status Reports
- eLink to Bugs & Drugs
- Immunization History Enhancements

ANP Training for Community Physician Office Clinical Staff- Part 4

Click here to view the video.
Duration: 13 minutes

Intended audience:
Community Physician Office staff members who have access to clinical information in Alberta Netcare Portal

Session topics:
- Flowsheets By Zone: Edmonton / Calgary / Rural
- The “Search For A Document” tool
- Discharge Summaries including Emergency Department Discharge Summaries
- Operative Reports / Consult Reports
- Patient Event History
- Immunization Records

ANP Training for Community Physician Office Clinical Staff- Part 5 

Click here to view the video.
Duration: 7 minutes

Intended audience:
Community Physician Office staff members who have access to clinical information in Alberta Netcare Portal

Session topics:
- Medication Profile / PIN

ANP Training for Community Physician Office Admin Staff

Click here to view the video.
Duration: 9 minutes

Intended audience:
Community Physician Office staff members who have Admin level (non-clinical) access to information in Alberta Netcare Portal

Session topics:
- The Person Directory (PD) System

ANP Training for Community Pharmacy Sites Part 1 

Click here to view the video.
Duration: 10 minutes

Intended audience:
Pharmacists (Pharmacy 2 level Netcare access)
Pharmacy Technicians (Pharmacy 4 level Netcare access)

Session topics:
- Setting Optimizations
- Home Page
- My Details Page
- Dynamic Patient Summary page
- Review of Person Directory (PD)

ANP Training for Community Pharmacy Sites Part 2 

Click here to view the video.
Duration: 14 minutes

Intended audience:
Pharmacists (Pharmacy 2 level Netcare access)
Pharmacy Technicians (Pharmacy 4 level Netcare access)

Session topics:
- The Medication Profile and the PIN system
- Flowsheets By Zone: Edmonton / Calgary / Rural
- The “Search For a Document” tool
- Discharge Summaries including Emergency Department Discharge Summaries
- And Immunizations Records including recent enhancements

ANP Training for Community Pharmacy Assistants

Click here to view the video.
Duration: 13 minutes

Intended audience:
Pharmacy Assistants (Pharmacy 5 level Netcare access)

Session topics:
- Home Page settings
- My Details settings
- Dynamic Patient Summary page options
- Medication Profile / PIN
- Person Directory